A List of FAQ's prepared for your website

Below is a list of Frequently Asked Questions that you can use on your website.

Use what you wish and if you can think of something we’ve missed, let us know. Be sure to thoroughly review and proofread your final page to ensure consistency and check for spelling or grammatical errors. Have several people read it before you commit it! And finally - remove all the RED bits, they are there as a guide for you only.

How are original artworks presented?

Simply explain the media you use and how an artwork is or can be presented. What sort of canvas or paper do you use and why. You might mention framing options if the artwork isn't framed. 

What is a “Fine Art Reproduction” or “Giclee Reproduction”

A Fine Art, or Giclee, Reproduction is created by first having an art capture specialist copy my artwork to create the perfect digital file capable of printing it to almost any size you need without losing any quality.

Then, I work with my Master Printer to choose the ideal Cotton Rag Art paper or Canvas to bring out the best in your Reproduction. The colours are checked by me and the Master Printer ensures that through world standard colour calibration and profiling, each reproduction, regardless of when it is printed, will match the very first one.

Why don’t you just call it an art print?

There is a distinct difference between a print and a reproduction and it has to do with who creates the final product and how it is made. In the art world, Prints are made personally by the artist, by hand as lithographs, linocuts, serigraphs etc. These come typically in limited editions only because the elements used to create them degrade over time and can no longer be produced exactly the same.

A reproduction is created from a digital file and printed on a high quality inkjet printer by a Master Printer using the best archival inks and media to produce an almost perfect replica of the original artwork, time after time for open editions or until a limited edition is sold out.

What is a Limited Edition Reproduction?

A limited edition Reproduction is offered in limited numbers. When the listed number for a Limited Edition Reproduction is reached, the edition is sold out and is no longer available for printing. The only exception to this is the event where an existing reproduction is damaged and needs to be replaced under the terms of my warranty.

What is a Certificate of Authenticity?

All Limited Edition Fine Art/Giclee reproductions are provided with a Certificate of Authenticity signed and numbered by me. This is your proof that the edition is sanctioned by me and certifies the artwork’s authorship, title and printing details. 

(OPTIONAL - if you decide to provide some sort of paperwork with open editions) Open Edition reproductions also come with certificates to authenticate the reproduction but are not numbered.

Can you explain your “Lifetime Warranty”

All of my Fine Art/Giclee Limited Edition Reproductions are covered by a Lifetime Warranty.

• If ANYTHING should happen to your reproduction I will replace it for 50% of its current price (plus return freight) provided the reproduction is returned to me and while I have the original digital file in my possession.
• This warranty applies to any Limited Edition reproduction supplied by me or any outlet the work has been sold through.
• This is a replacement warranty and only applies if the damaged piece can be returned to me. It does not cover total loss, speak to your insurance company in this case.

Can I request a Fine Art Reproduction in a particular size?

Two versions here as some of you may only want to offer specific sizes.

Version 1 - Yes, it is possible to make a special request for a custom order. While I list a range of sizes on my site, I am able to custom print images to a specific size for you, provided it does not affect the integrity of the artwork.

Version 2 (if you are limiting more than just the number) - All of my limited editions reproductions are limited not only by the number available, but also the sizes to ensure consistency in the edition. Should you wish something in a different size, we can discuss a commission or one of my other open edition works. 

How long does it take to print a custom order?

It takes approximately 1 week for orders to be printed plus delivery time, however, during peak printing times, such as Christmas this may vary. Delivery time is out of my control so please be sure to place your order early if a deadline needs to be met. 

Do you require payment up front for a custom order?

As each Fine Art Reproduction is a custom printed product, payment is required upfront. Payments can be made by (list all the ways you will accept payment such as Paypal, Direct Deposit, Cash, Visa - don’t even think about cheques these days)

How will my Fine Art Reproduction arrive?

Orders are packaged and shipped with great care. All unframed Fine Art Reproductions are shipped rolled in acid free cellophane and are placed in a protective tube for shipping via Australia Post. I recommend you contact your local professional framer for advice on framing for best results.

If you have ordered a framed paper reproduction, or stretched canvas, it will arrive well-packaged in a custom carton, ready to hang once unpacked.

Will my reproduction look the same colour as I see on my screen?

All reproductions are proofed and approved by me to ensure a match to the original artwork as closely as humanly possible. Monitors across the world vary in the way they show colours, as do the browsers you use to view them (Chrome, Firefox, Internet Explorer etc). It is quite likely that the printed image will look a little different to what you see on your monitor, but rest assured, the printed image is a true likeness of the original artwork.

What does “ready to hang” mean?

A ready to hang canvas painting or reproduction comes finished on a stretcher frame. This is where the artwork is wrapped around the edge of a timber stretcher frame and a hanging wire is attached to the back. All you need to do is provide a suitable hanging hook on the wall.

In the case of a canvas reproduction, when supplied unframed, it comes with a 55mm additional border to allow for stretching at your local framer. Most canvas reproductions come with what we call a “Mirror Wrap”. It is a great look for the artwork and allows the image to continue around the sides of the stretcher without losing any of the original image.

What currency are prices on this website?

All prices listed on this site are in Australian dollars and include 10% GST.

Can I use the Digital Images on this site?

No, all digital images in this Web site are available to any person for the express purpose of viewing the web site only. No image or portion of any image may be copied in any way or reused without my express written permission. All artwork is subject to International copyright laws.